ONE-STOP SHOP EVENT SERVICES

 

Sands® Resorts Macao has a proven track record of seamlessly managing international events. The integrated resort's resident event planners can help you tap its vast in-house convention and exhibition, food and beverage, banquet, audio-visual, guest services, hotel reservations, floral arrangement, transportation and entertainment resources. Our entertainment team can customise dance acts and live music to wow your delegates at your events. It's a one-stop-shop with extraordinary flexibility and convenience.

Banquet Service

With experience in serving over 25,000 meals, including seven different menus over three-day events, Sands Resorts Macao's Banqueting team has the flexibility to provide food and beverage solutions perfect for your event's size, format and culinary preference. From Chinese and Western style gala dinners, cocktail events with food stations, to multi-national events with specific dietary requirements, our team can work with you to organise a successful event.

Food and Beverage Concessions

Entertainment venues such as arenas and theatres can be set up with food and beverage kiosks offering various refreshments ranging from sandwiches, snacks, salads, sweet treats, and a range of juices, soft drinks and hot beverages. Your delegates will find it convenient to grab a quick bite before, during and after shows and events.

banquetAudio-Visual, Lighting and Rigging

The Audio-Visual team under the Conventions and Exhibitions of Sands Resort Macao, is the leading in-house audio-visual provider in the city for events ranging from corporate functions, gala dinners, weddings, to live shows and exhibitions. Since 2007, our outstanding team has serviced both local and global clients with top-of-the-line technology in audio, lighting and video equipment, including rigging and IT services. Our dedicated, seasoned crew, backed by a management team of industry experts, offers a comprehensive service, from event planning to execution. For details, please check out here.

IT and Internet

All delegates at Sands Resorts Macao can enjoy fast, stable, high-speed free Wi-Fi across public area of the integrated resort. If you need customised solutions, please contact our event managers.

Entertainment

Sands Resorts Macao has everything needed to make your event extraordinary. Whatever type of event you are planning, we will customise our versatile venues and entertainment solutions specially for you. From costumes and props to themed performances and live acts, we can accommodate specific demands to make your event truly unique and remarkable. For details, please check out here.

Onsite Support

We understand that the success of an event depends on teamwork and coordination. At Sands Resorts Macao, you can trust our in-house operations team to assist in everything from printing services to crowd control in order to reduce your stress in managing activities throughout your event.

  • Access control for back-of-house wireless and wired internet service
  • Application for event classification
  • Consultation for applicable local policies and procedures
  • Access and accreditation management
  • Marketing and signage set up
  • Cloakroom service
  • Ushering services
  • First aid
  • Fire and safety coordination
  • Merchandising and settlement services
  • On-call artist support staff
  • On-call equipment and back-of-house support staff
  • Property-wide liaison during event
  • Printing services
  • Venue access and crowd management
  • 24-hour housekeeping services
  • 24-hour security services

Transportation

Sands Resorts Macao's extensive travel and transportation infrastructure includes the Cotai Water Jet fleet of ferries, alongside limousines, shuttle buses and an in-house travel agency. Chartered ferries and buses can also be arranged to facilitate local and international travel for groups.

With such flexible transportation and staff highly experienced at streamlining large group movement, you and your delegates will be relaxing in the comfort of your hotel rooms shortly after arrival. For more information, please check out here.

Ticketing

Cotai Ticketing provides customised ticketing services for events held in any of the hotel properties within Sands Resorts Macao. We have box offices in various locations across the integrated resorts and a call centre in Macao with three language options: English, Mandarin and Cantonese, as well as direct phone numbers for Asian and North American countries. We also sell tickets online 24/7 through the official Cotai Ticketing website and work with partners to expand the reach of your events.

Branding and Promotion

For all events, tradeshows and exhibitions held at Sands Resorts Macao, our professional team can help make your events stand out with promotional exposure through designated in-house channels. These include official websites, wall panels and shuttle buses, among others. To expand your reach, our resident event planners can also assist in arranging publicity and advertisement outside the integrated resort.

Floral Arrangement

Floral arrangement is a focal point during cocktail, receptions and gala dinner events. Our in-house floral team can help beautify your venues based on your preference and budget.

VIP Service

To impress your delegates and create exceptional event experiences, VIP services and exclusive hospitality can be arranged upon request. Event organisers can create VIP event experiences that go beyond your guests' expectations.

A selection of VIP services as listed following and subject to availability. Please discuss with our event managers for details.

  • Babysitting service
  • Cotai Travel tour package arrangement with private tour guide
  • Golf cart transfer service within the integrated resort
  • In-house security protection
  • In-suite doctor service
  • In-suite hair dressing service
  • In-suite spa service
  • Luxury limousine and private car service
  • Personal trainer
  • Personal shopper or assistance
  • Private jet service
  • 24-hour laundry service
  • 24-hour multi-lingual butler service

Disability Service

Each hotel property within Sands Resorts Macao is fully accessible for the disabled. All levels and areas are fully accessible via passenger lifts convenient for wheelchair users. Designated wheelchair amenities for disabled delegates are provided on each level, with all public toilets containing wheelchair and mobility impaired facilities.

Wheelchair seating areas are also located on various levels of the venue for delegates with disabilities. Additional seats for minders of disabled delegates can be purchased in adjacent seating areas.

Health and Safety Protocols

Sands Resorts Macao has launched Sands SafeStay, a comprehensive programme of cleanliness and disinfection measures that ensure the safety of guests throughout its integrated resorts from arrival in Macao through to check-in and check-out and departure, combatting the risk of the COVID-19 virus.